{"id":4006,"date":"2026-03-07T02:49:29","date_gmt":"2026-03-07T02:49:29","guid":{"rendered":"https:\/\/tovanvape.com\/?page_id=4006"},"modified":"2026-05-08T03:22:28","modified_gmt":"2026-05-08T03:22:28","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/tovanvape.com\/pl\/return-refund\/","title":{"rendered":"Polityka zwrot\u00f3w i refundacji"},"content":{"rendered":"<p>Naszym celem jest dostarczanie najwy\u017cszej jako\u015bci produkt\u00f3w do waporyzacji. Ze wzgl\u0119du na charakter papieros\u00f3w elektronicznych i surowe przepisy dotycz\u0105ce higieny, nasza polityka zwrot\u00f3w i refundacji ma na celu ochron\u0119 wszystkich naszych klient\u00f3w B2B i B2C. Prosimy o uwa\u017cne przeczytanie poni\u017cszych warunk\u00f3w.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Kwalifikowalno\u015b\u0107 zwrotu (produkty nieotwarte)<\/h2>\n\n\n\n<p>U\u017cytkownik ma prawo do zwrotu nieotwartych i nieu\u017cywanych produkt\u00f3w w ci\u0105gu 7 dni od otrzymania zam\u00f3wienia.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produkt musi znajdowa\u0107 si\u0119 w oryginalnym, zapiecz\u0119towanym opakowaniu.<\/li>\n\n\n\n<li>Plomba higieniczna musi by\u0107 nienaruszona.<\/li>\n\n\n\n<li>Wszelkie produkty wykazuj\u0105ce oznaki otwarcia, ingerencji lub u\u017cytkowania zostan\u0105 bezwzgl\u0119dnie odrzucone.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Wadliwe produkty (Dead on Arrival - DOA)<\/h2>\n\n\n\n<p>Gwarantujemy jako\u015b\u0107 naszych marek. W przypadku otrzymania wadliwego urz\u0105dzenia (np. automatyczny zap\u0142on, awaria baterii lub wyciek po otwarciu), nale\u017cy to zg\u0142osi\u0107 w ci\u0105gu 7 dni od daty dostawy.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dla klient\u00f3w detalicznych B2C: Prosimy o dostarczenie wyra\u017anego filmu lub zdj\u0119cia przedstawiaj\u0105cego wad\u0119 wraz z numerem zam\u00f3wienia.<\/li>\n\n\n\n<li>Dla klient\u00f3w hurtowych B2B: Prosimy o konsolidacj\u0119 roszcze\u0144 z tytu\u0142u DOA. Prze\u015blij szczeg\u00f3\u0142ow\u0105 list\u0119 z numerami partii i wizualnym dowodem w ci\u0105gu 7 dni od otrzymania przesy\u0142ki zbiorczej.<\/li>\n\n\n\n<li>Uwaga: Spalony smak spowodowany niew\u0142a\u015bciwym u\u017cytkowaniem lub wapowaniem \u0142a\u0144cuchowym nie jest uwa\u017cany za wad\u0119 produkcyjn\u0105.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Przedmioty nie podlegaj\u0105ce zwrotowi<\/h2>\n\n\n\n<p>Ze wzgl\u0119d\u00f3w zdrowotnych i bezpiecze\u0144stwa poni\u017csze produkty nie mog\u0105 zosta\u0107 zwr\u00f3cone ani zrefundowane po wys\u0142aniu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otwarte jednorazowe vape.<\/li>\n\n\n\n<li>Zu\u017cyte kapsu\u0142ki, wk\u0142ady lub cewki.<\/li>\n\n\n\n<li>Otwarte e-liquidy.<\/li>\n\n\n\n<li>Produkty zakupione podczas wyprzeda\u017cy.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Jak zainicjowa\u0107 zwrot<\/h2>\n\n\n\n<p>Aby rozpocz\u0105\u0107 proces zwrotu, wykonaj nast\u0119puj\u0105ce kroki:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Skontaktuj si\u0119 z naszym zespo\u0142em pomocy technicznej za po\u015brednictwem adresu e-mail z identyfikatorem zam\u00f3wienia.<\/li>\n\n\n\n<li>Podaj kr\u00f3tkie wyja\u015bnienie i do\u0142\u0105cz wyra\u017ane zdj\u0119cia lub filmy, je\u015bli zg\u0142aszasz wad\u0119.<\/li>\n\n\n\n<li>Poczekaj na nasze potwierdzenie autoryzacji zwrotu towaru (RMA).<\/li>\n\n\n\n<li>Wys\u0142a\u0107 paczk\u0119 na adres naszego magazynu podany w wiadomo\u015bci e-mail RMA.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">5. Koszty wysy\u0142ki zwrot\u00f3w<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wyrzuty sumienia klienta: Je\u015bli zwracasz nieotwarty produkt, poniewa\u017c zmieni\u0142e\u015b zdanie, jeste\u015b odpowiedzialny za wszystkie koszty wysy\u0142ki zwrotnej.<\/li>\n\n\n\n<li>Wadliwe\/nieprawid\u0142owe produkty: Je\u015bli zwrot jest spowodowany naszym b\u0142\u0119dem lub wad\u0105 produkcyjn\u0105, pokryjemy koszty wysy\u0142ki zwrotnej lub dokonamy bezpo\u015bredniego zwrotu\/wymiany bez konieczno\u015bci fizycznego zwrotu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Przetwarzanie zwrot\u00f3w<\/h2>\n\n\n\n<p>Po otrzymaniu i sprawdzeniu zwr\u00f3conego przedmiotu powiadomimy u\u017cytkownika o zatwierdzeniu lub odrzuceniu zwrotu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zatwierdzone zwroty s\u0105 automatycznie przetwarzane na pierwotn\u0105 metod\u0119 p\u0142atno\u015bci.<\/li>\n\n\n\n<li>Czas oczekiwania na pojawienie si\u0119 \u015brodk\u00f3w na koncie wynosi od 5 do 14 dni roboczych, w zale\u017cno\u015bci od banku lub dostawcy karty kredytowej.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Brakuj\u0105ce lub uszkodzone paczki<\/h2>\n\n\n\n<p>Je\u015bli przesy\u0142ka zostanie uszkodzona przez kuriera lub je\u015bli w zam\u00f3wieniu brakuje element\u00f3w, nale\u017cy skontaktowa\u0107 si\u0119 z nami w ci\u0105gu 48 godzin od daty dostawy. Zachowaj wszystkie oryginalne opakowania i etykiety wysy\u0142kowe jako dow\u00f3d w przypadku reklamacji kurierskiej.<\/p>","protected":false},"excerpt":{"rendered":"<p>We are committed to providing you with premium vaping products. Due to the nature of electronic cigarettes and strict hygiene regulations, our return and refund policy is designed to protect all our B2B and B2C customers. Please read the following conditions carefully. 1. Return Eligibility (Unopened Products) You have the right to return unopened and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4006","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Allen Brooks | TOVANVAPE","author_link":"https:\/\/tovanvape.com\/pl\/author\/info137597info137597-com\/"},"uagb_comment_info":0,"uagb_excerpt":"We are committed to providing you with premium vaping products. Due to the nature of electronic cigarettes and strict hygiene regulations, our return and refund policy is designed to protect all our B2B and B2C customers. Please read the following conditions carefully. 1. Return Eligibility (Unopened Products) You have the right to return unopened and&hellip;","_links":{"self":[{"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/pages\/4006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/comments?post=4006"}],"version-history":[{"count":2,"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/pages\/4006\/revisions"}],"predecessor-version":[{"id":4008,"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/pages\/4006\/revisions\/4008"}],"wp:attachment":[{"href":"https:\/\/tovanvape.com\/pl\/wp-json\/wp\/v2\/media?parent=4006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}