{"id":4006,"date":"2026-03-07T02:49:29","date_gmt":"2026-03-07T02:49:29","guid":{"rendered":"https:\/\/tovanvape.com\/?page_id=4006"},"modified":"2026-05-08T03:22:28","modified_gmt":"2026-05-08T03:22:28","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/tovanvape.com\/sv\/return-refund\/","title":{"rendered":"Retur- och \u00e5terbetalningspolicy"},"content":{"rendered":"<p>Vi \u00e4r fast beslutna att f\u00f6rse dig med premiumprodukter f\u00f6r vaping. P\u00e5 grund av elektroniska cigaretters natur och strikta hygienregler \u00e4r v\u00e5r retur- och \u00e5terbetalningspolicy utformad f\u00f6r att skydda alla v\u00e5ra B2B- och B2C-kunder. V\u00e4nligen l\u00e4s f\u00f6ljande villkor noggrant.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. R\u00e4tt till retur (o\u00f6ppnade produkter)<\/h2>\n\n\n\n<p>Du har r\u00e4tt att returnera o\u00f6ppnade och oanv\u00e4nda produkter inom 7 dagar fr\u00e5n det att du mottagit din best\u00e4llning.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produkten m\u00e5ste vara i sin f\u00f6rseglade originalf\u00f6rpackning.<\/li>\n\n\n\n<li>Hygienf\u00f6rseglingen m\u00e5ste vara 100% intakt.<\/li>\n\n\n\n<li>Alla produkter som visar tecken p\u00e5 \u00f6ppning, manipulering eller anv\u00e4ndning kommer att avvisas strikt.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Defekta produkter (d\u00f6da vid ankomst - DOA)<\/h2>\n\n\n\n<p>Vi st\u00e5r bakom kvaliteten p\u00e5 v\u00e5ra varum\u00e4rken. Om du f\u00e5r en defekt enhet (t.ex. automatisk avfyrning, batterifel eller l\u00e4ckage vid \u00f6ppning) m\u00e5ste du rapportera det inom 7 dagar efter leverans.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>F\u00f6r B2C detaljhandelskunder: Skicka med en tydlig video eller ett foto som visar felet, tillsammans med ditt ordernummer.<\/li>\n\n\n\n<li>F\u00f6r B2B grossistkunder: V\u00e4nligen konsolidera dina DOA-krav. Skicka in en detaljerad lista med batchnummer och visuellt bevis inom 7 dagar efter mottagandet av bulkf\u00f6rs\u00e4ndelsen.<\/li>\n\n\n\n<li>Obs: Br\u00e4nd smak p\u00e5 grund av felaktig anv\u00e4ndning eller kedjevaping betraktas inte som ett tillverkningsfel.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Ej \u00e5terl\u00e4mningsbara artiklar<\/h2>\n\n\n\n<p>Av h\u00e4lso- och s\u00e4kerhetssk\u00e4l kan f\u00f6ljande artiklar inte returneras eller \u00e5terbetalas under n\u00e5gra omst\u00e4ndigheter efter att de har skickats:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00d6ppnade eng\u00e5ngsvapen.<\/li>\n\n\n\n<li>Anv\u00e4nda pods, patroner eller coils.<\/li>\n\n\n\n<li>\u00d6ppnade e-v\u00e4tskor.<\/li>\n\n\n\n<li>Produkter som k\u00f6pts under utf\u00f6rs\u00e4ljningar.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Hur man initierar en retur<\/h2>\n\n\n\n<p>F\u00f6lj dessa steg f\u00f6r att p\u00e5b\u00f6rja returprocessen:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kontakta v\u00e5rt supportteam via din e-postadress med ditt order-ID.<\/li>\n\n\n\n<li>Ge en kort f\u00f6rklaring och bifoga tydliga foton eller videor om du h\u00e4vdar en defekt.<\/li>\n\n\n\n<li>V\u00e4nta p\u00e5 v\u00e5r RMA-bekr\u00e4ftelse (Return Merchandise Authorization).<\/li>\n\n\n\n<li>Skicka paketet till v\u00e5r angivna lageradress som anges i RMA-e-postmeddelandet.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">5. Fraktkostnader f\u00f6r returer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kund\u00e5tagande: Om du returnerar en o\u00f6ppnad produkt f\u00f6r att du har \u00e4ndrat dig, \u00e4r du ansvarig f\u00f6r alla returfraktkostnader.<\/li>\n\n\n\n<li>Defekta\/felaktiga artiklar: Om returen beror p\u00e5 v\u00e5rt fel eller en tillverkningsdefekt t\u00e4cker vi returfraktkostnaderna eller utf\u00e4rdar en direkt \u00e5terbetalning\/ers\u00e4ttning utan att kr\u00e4va en fysisk retur.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Behandling av \u00e5terbetalning<\/h2>\n\n\n\n<p>N\u00e4r din returnerade vara har mottagits och inspekterats meddelar vi dig om din \u00e5terbetalning godk\u00e4nns eller avsl\u00e5s.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Godk\u00e4nda \u00e5terbetalningar behandlas automatiskt till din ursprungliga betalningsmetod.<\/li>\n\n\n\n<li>Det tar 5-14 arbetsdagar innan pengarna finns p\u00e5 ditt konto, beroende p\u00e5 din bank eller kreditkortsleverant\u00f6r.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Saknade eller skadade paket<\/h2>\n\n\n\n<p>Om ditt paket skadas av kuriren eller om det saknas varor i din best\u00e4llning m\u00e5ste du kontakta oss inom 48 timmar efter leveransens tidsst\u00e4mpel. Beh\u00e5ll alla originalf\u00f6rpackningar och fraktetiketter som bevis f\u00f6r kurirens anspr\u00e5k.<\/p>","protected":false},"excerpt":{"rendered":"<p>We are committed to providing you with premium vaping products. Due to the nature of electronic cigarettes and strict hygiene regulations, our return and refund policy is designed to protect all our B2B and B2C customers. Please read the following conditions carefully. 1. Return Eligibility (Unopened Products) You have the right to return unopened and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4006","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Allen Brooks | TOVANVAPE","author_link":"https:\/\/tovanvape.com\/sv\/author\/info137597info137597-com\/"},"uagb_comment_info":0,"uagb_excerpt":"We are committed to providing you with premium vaping products. Due to the nature of electronic cigarettes and strict hygiene regulations, our return and refund policy is designed to protect all our B2B and B2C customers. Please read the following conditions carefully. 1. Return Eligibility (Unopened Products) You have the right to return unopened and&hellip;","_links":{"self":[{"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/pages\/4006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/comments?post=4006"}],"version-history":[{"count":2,"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/pages\/4006\/revisions"}],"predecessor-version":[{"id":4008,"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/pages\/4006\/revisions\/4008"}],"wp:attachment":[{"href":"https:\/\/tovanvape.com\/sv\/wp-json\/wp\/v2\/media?parent=4006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}