1.Information We Collect
We believe in complete transparency regarding your privacy. To provide you with professional services and a seamless multi-language shopping experience, we collect specific types of information. This includes data you provide directly to us and data our systems collect automatically.
Information You Provide to Us
When you register an account, place an order, or contact our customer support, we collect the following personal data:
- Contact Details: Your full name, billing address, shipping address, email address, and phone number.
- Payment Information: The details required to process your orders safely. We do not store your credit card numbers or sensitive financial data on our servers. All transactions are encrypted and processed through certified third-party payment gateways that strictly comply with PCI-DSS security standards.
- Age Verification Data (Crucial): Vaping products are subject to strict regional laws. You must be of legal smoking age (e.g., 18+ or 21+, depending on your jurisdiction) to purchase from our site. To ensure legal compliance, we may require identity verification, such as a date of birth declaration or a secure review of a government-issued ID.
Information We Collect Automatically
To maintain website performance and ensure our multi-language routing works correctly across different regions, our systems automatically record technical data:
- Device and Network Data: Your IP address, browser type and version, device model, and operating system.
- Localization Preferences: Your time zone settings and approximate geographic location. This data is essential to automatically display the correct language and local currency for your region.
2.How We Use Your Information
We use the collected data strictly to fulfill our service commitments and maintain a secure, legally compliant environment. Our specific use cases include:
- Order Fulfillment: To process your payments, coordinate global shipping logistics, and send you order confirmations and tracking updates.
- Age Verification & Legal Compliance: As a responsible provider of disposable vapes, we perform age checks to fulfill our legal obligations and strictly prevent minors from accessing these products.
- Multilingual Customer Support: To route your inquiries to the correct language team and process your after-sales requests efficiently based on your regional preferences.
- Fraud Prevention & Security: To monitor website activity, identify potential fraudulent transactions, and protect the financial security of our cross-border platform and your user account.
3.Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as web beacons and pixels) to ensure essential functional performance for our global audience.
Why We Use Cookies
- Core Functionality & Localization: Cookies remember your language preferences and regional currency settings, allowing the site to load the correct version automatically. They also maintain your account login status and securely save items in your shopping cart.
- Performance Optimization: Cookies help us analyze traffic sources and user interaction across our different language pages. We use this anonymous data to improve global loading speeds and enhance your overall browsing experience.
Managing Your Cookies
You maintain full control over your browser data and may refuse or disable cookies through your browser settings. However, please note that disabling cookies may cause core features to fail, such as the shopping cart, multi-language switching, or account login, which may prevent you from successfully completing an order.
4.Data Sharing and Third Parties
We deeply respect your privacy and strictly do not sell your personal information to any third parties. We only share necessary data with trusted, compliant partners to fulfill your orders or meet our legal obligations. These parties include:
- Payment Gateways: We use secure, certified payment processors to complete your transactions. We do not store complete credit card information on our servers; our payment partners keep your financial data encrypted and safe.
- Logistics & Shipping Partners: We share your name, shipping address, and phone number with reliable global logistics carriers (such as DHL, UPS, or local couriers). They strictly need these details to deliver your vaping products accurately and on time.
- Legal & Regulatory Authorities: We may disclose personal information if required to comply with applicable laws, court orders, or legitimate requests from customs and law enforcement. We will also cooperate fully with authorities regarding anti-fraud investigations and minor protection laws.
5.Your Privacy Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR). We grant these core rights to all our global users:
- Right to Access: You have the right to confirm whether we process your personal data and can request a copy of the information we hold about you at any time.
- Right to Rectification: You can request immediate corrections if any of your stored information (such as your shipping address, name, or contact details) is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request the cancellation of your account and the complete removal of your personal data from our databases. Note: We may retain specific transaction records only if legally required for tax audits or legal reviews.
How to Exercise Your Rights
To exercise any of your GDPR rights, please send an email request to info@tovanvape.com. Our dedicated privacy team will review and process your request within 30 days of receipt.
6.Age Restrictions and Children’s Privacy
Strict Adult-Only Policy
Our website and all available disposable vape products are strictly intended for adults only. You must meet the legal smoking age in your specific jurisdiction (typically 18 or 21 years old) to access this website and purchase any vaping products.
Protecting Minors
Protecting minors is our absolute core priority. We never knowingly market our products to minors, nor do we intentionally collect their personal data.
If our age verification system identifies, or if we have valid reasons to believe, that we have accidentally collected personal information or purchasing records from a minor, we will take immediate action. We will unconditionally delete the unauthorized data from our servers and permanently cancel any associated orders.