At TOVANVAPE, preventing underage access to our products is our highest priority. We strictly enforce rigorous age verification measures to ensure compliance with global regulations and to promote responsible vaping practices.
1.Legal Smoking Age Requirement
All customers must meet the minimum legal smoking age in their specific country or jurisdiction to access our website and purchase electronic cigarette products.
- In most regions (including the EU and UK), the legal age is 18 years or older.
- In specific regions (such as certain parts of the U.S.), the legal age is 21 years or older.
By placing an order, you legally declare that you meet the age requirements of your local jurisdiction.
2.Robust Age Verification Process
To meet legal requirements and protect youth, we utilize a stringent age verification system during checkout.
- Data Matching: We verify the information provided at checkout (such as name, billing address, and date of birth) against reliable public records and payment gateways.
- Manual ID Verification: If our system cannot automatically verify your age, or if your order is flagged by our risk-control system, we will temporarily hold the order. You will be required to securely upload a clear copy of a Government-Issued ID (e.g., Passport, Driver’s License, or National ID Card) to confirm your date of birth.
3.Consequences for Age Misrepresentation
Falsifying your age to purchase vaping products is strictly against our policy and is illegal in many jurisdictions.
- If we discover that an account was created with false age information, the account will be permanently banned.
- Any associated orders will be immediately canceled without prior notice.
4.Prohibition on Proxy Purchases
Purchasing vaping products on behalf of minors (proxy purchasing) is strictly forbidden and carries severe legal penalties. We are committed to preventing unauthorized access and will report suspected proxy purchases to the relevant authorities if required by law.
5.Right to Decline Service
As an online vendor of age-restricted products, TOVANVAPE reserves the right to refuse service, cancel orders, or request additional identification at our sole discretion. We take these standards seriously to maintain a responsible and legally compliant vaping environment.
6.Customer Support
If you believe your access was unjustly restricted, or if you encounter issues during the ID upload process, please contact our customer support team immediately. We prioritize transparent communication and will assist you in resolving the verification securely.