Shipping Policy

At TOVANVAPE, we strive to provide our global customers with fast, reliable, and hassle-free shipping services. Please read our shipping policy carefully to understand our processing times, tracking procedures, and our premium DDP (Delivery Duty Paid) service.

1. Order Processing & Shipping Times

  • Processing Time: All orders are processed and dispatched from our warehouse within 1 to 3 business days after payment confirmation.
  • Business Days: Please note that our warehouse operates from Monday to Friday. We do not process or ship orders on weekends or major public holidays.
  • General Delivery Time: Depending on your location, standard international delivery typically takes between 7 to 15 business days after dispatch.

2. Tracking Your Order

  • Tracking Number: Once your order is handed over to the logistics carrier, we will send you an email containing your tracking information.
  • How to Track: You can track the real-time status of your shipment using your provided tracking number via this universal tracking platform: www.17track.net/en.
  • Note: Please allow 1 to 2 business days after receiving your shipping confirmation for the tracking updates to appear in the carrier’s system.

3. Order Cancellations & Address Changes

We process orders quickly to ensure fast delivery. Therefore, we have a strict policy regarding order modifications:

  • Before Shipment: You have the flexibility to cancel your order or update your shipping address at any time before the products leave our warehouse. Please contact customer support immediately to request changes.
  • After Shipment (Crucial): Once an order has been shipped and a tracking number generated, we are strictly unable to process cancellations, issue refunds, or change the delivery address. Please double-check your shipping details at checkout.

4. Customs, Duties & DDP Service (Delivery Duty Paid)

We are proud to offer a DDP (Delivery Duty Paid) shipping method for many of our major markets. This is a premium, hassle-free service for our customers.

What DDP Means for You: If your country is eligible for DDP, we handle all customs clearance procedures and pay all import taxes and duties on your behalf. The price you see at checkout is the final price. You will not face any hidden customs fees or clearance delays upon arrival.

Eligible DDP Regions:

  • USA: Shipped via UPS Express (Excluding Alaska and Hawaii).
  • UK: Shipped via Local DPD Express.
  • Europe: Shipped via UPS, DPD, or DHL Express.

5. Shipping Times by Country

Below is a detailed list of countries eligible for our DDP method, along with estimated shipping times. (Please note that these are estimated timeframes and may be affected by extreme weather or peak holiday seasons).

COUNTRY SHIPPING METHODSHIPPING TIME
USALocal UPS Ground10-15 Days
UKLocal DPD Express7-12 Days
GermanyUPS/DPD/DHL Germany8-13 Days
FranceUPS/DPD/DHL Germany8-13 Days
BelgiumUPS/DPD/DHL Germany8-13 Days
LuxembourgUPS/DPD/DHL Germany8-13 Days
NetherlandsUPS/DPD/DHL Germany8-13 Days
Czech RepublicUPS/DPD/DHL Germany8-13 Days
PolandUPS/DPD/DHL Germany8-13 Days
CroatiaUPS/DPD/DHL Germany8-13 Days
SlovakiaUPS/DPD/DHL Germany8-13 Days
SloveniaUPS/DPD/DHL Germany8-13 Days
FinlandUPS/DPD/DHL Germany8-13 Days
DenmarkUPS/DPD/DHL Germany8-13 Days
SwedenUPS/DPD/DHL Germany8-13 Days
AustriaUPS/DPD/DHL Germany8-13 Days
ItalyUPS/DPD/DHL Germany8-13 Days
HungaryUPS/DPD/DHL Germany8-13 Days
LithuaniaUPS/DPD/DHL Germany8-13 Days
EstoniaUPS/DPD/DHL Germany8-13 Days
LatviaUPS/DPD/DHL Germany8-13 Days
GreeceUPS/DPD/DHL Germany8-13 Days
IrelandUPS/DPD/DHL Germany8-13 Days
PortugalUPS/DPD/DHL Germany8-13 Days
SpainUPS/DPD/DHL Germany8-13 Days
UAE (Dubai)Dubai dedicated line12-18 Days
South AfricaSouth Africa dedicated line15-25 Days
VietnamVietnam dedicated line3-5 Days
West MalaysiaMalaysia dedicated line4-8 Days
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