Return & Refund Policy

We are committed to providing you with premium vaping products. Due to the nature of electronic cigarettes and strict hygiene regulations, our return and refund policy is designed to protect all our B2B and B2C customers. Please read the following conditions carefully.

1. Return Eligibility (Unopened Products)

You have the right to return unopened and unused products within 7 days of receiving your order.

  • The product must be in its original, sealed packaging.
  • The hygiene seal must be 100% intact.
  • Any products showing signs of opening, tampering, or use will be strictly rejected.

2. Defective Products (Dead on Arrival – DOA)

We stand behind the quality of our brands. If you receive a defective device (e.g., auto-firing, battery failure, or leaking upon opening), you must report it within 7 days of delivery.

  • For B2C Retail Customers: Please provide a clear video or photo demonstrating the defect, along with your order number.
  • For B2B Wholesale Clients: Please consolidate your DOA claims. Submit a detailed list with batch numbers and visual proof within 7 days of receiving the bulk shipment.
  • Note: Burnt taste due to improper usage or chain-vaping is not considered a manufacturing defect.

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or refunded under any circumstances once shipped:

  • Opened disposable vapes.
  • Used pods, cartridges, or coils.
  • Opened e-liquids.
  • Products purchased during clearance sales.

4. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our support team via Your Email Address with your Order ID.
  2. Provide a brief explanation and attach clear photos or videos if claiming a defect.
  3. Wait for our Return Merchandise Authorization (RMA) confirmation.
  4. Ship the package to our designated warehouse address provided in the RMA email.

5. Shipping Costs for Returns

  • Customer Remorse: If you are returning an unopened product because you changed your mind, you are responsible for all return shipping costs.
  • Defective/Incorrect Items: If the return is due to our error or a manufacturing defect, we will cover the return shipping costs or issue a direct refund/replacement without requiring a physical return.

6. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are automatically processed to your original method of payment.
  • Please allow 5-14 business days for the funds to appear in your account, depending on your bank or credit card provider.

7. Missing or Damaged Parcels

If your package arrives damaged by the courier, or if items are missing from your order, you must contact us within 48 hours of the delivery timestamp. Retain all original packaging and shipping labels as proof for the courier claim.

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